SHIPPING POLICY

 
 
 LOCATION  & CARRIER
Orders are processed and shipped from Mondays to Fridays from Belgium (Europe)  to all other countries in the world via the POST.We try our best to ship as quickly as possible.  However,  because our products are handmade and not mass produced, occasional delays are inevitable. Our customer care is quick to update you and always available to answer any additional questions you light have in regards to the shipment of your order placed.                                                                                     
We can be reached at [email protected]
 PROCESSING TIME

All orders are running on a 7-10 business day processing and shipping time. This does not include  weekends and holidays.  Once your order is paid for  and processed, you will recieve an email notification that it has been shipped. Once your order has left Belgium, another notification will be sent to you that your order has been completed.

Processing time is in addition to shipping time.  Most customers recieve their package in no more than  5 business days.

 

THIRD PARTY RELATED MATTERS          

Please note that we are not responsible for any shipping/ delivery delays once packages are in the possession of Post Belgium. We encourage our customers to allow ample time for delivery due to unplanned delays such as weather, holidays, natural disasters,  or courier delays.  If your order has already been shipped and you contact us with an address change, you will be responsible  for the additional charges. Abondoned and refused  packages will not be refunded. 

Please also note  that it is the responsibility of the buyer to make sure that he or she enters the shipping adress correctly.

 

TAXES AND DUTIES

Our international customers are responsible for all taxes and/or duties imposed by thier country’s government. If your order is subject to these charges, they will appear on your Invoice, but will be presented by the shipping company upon your receipt on your package.

Customs duty and import tax are specific to your particular country. For more information regarding your country’s custom pomicies, please contact your local customs office.

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It may take us a day or two to answer your email.

Contact us
+233 24 487 9723
+32 466 28 57 15
You can reach us from Mondays to Sundays
08u to 22:00u
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